To contact them you have to signed in your account, then click or copy and paste the following link http://support.sfimg.com
You´ll see “How may I help you?” under it write 1 word, after that another question appears “Didn´t find what you´re looking for? Submit a support ticket click on the underlined sentence, on Choose a Topic select Other then ask them any question you have. They Professionally answer you between 12 to 36 hours, more likely in 24.